Shipping policy

Order Processing

Orders are typically processed within 1-2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping

We currently ship throughout Australia.

Delivery timeframes vary depending on location and carrier but are typically:

  • Metro Areas: 2-5 business days

  • Regional Areas: 3-10 business days

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Delays

While we aim to meet estimated delivery times, delays may occur due to circumstances outside our control.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us at:

info@madebyallow.com.au

We will work with the shipping provider to investigate and resolve the issue.