Refund policy

Change of Mind

Due to the nature of consumable products, we do not accept returns for change of mind on opened products.

Unopened products may be eligible for return within 14 days of delivery, subject to approval.

Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect item, please contact us within 7 days of receiving your order.

Email: info@madebyallow.com.au

Please include:

  • Your order number

  • Photos of the product

  • A description of the issue

Where appropriate, we may provide a replacement, store credit or refund.

Australian Consumer Law

Nothing in this policy excludes your rights under Australian Consumer Law.

Customers are entitled to remedies where products fail to meet consumer guarantees.